Mumbai , Mumbai Suburbs
15,00,000 - 25,00,000 P.A
Urgent Opening of Unit Manager Outbound Contact Center for Mumbai Location with Leading Banking industry
Designation: Unit Manager Outbound Contact Center
Qualification: Any Graduate
Experience: Minimum 10 Years
Location : Mumbai
Grade M6/ M7
Function Direct banking Customer Services
Unit Manager Oubtound Contact Center
Person from the banking industry Contact Centre preferred
Candidate from Hdfc bank CLCM channel, Classic Banking channel preffered
Candidate from Citi Suvidha channel preffered
NO to Collection profile
Knowledge of liabilities product
Campaign management ,value engagement, Customer Value engagement knowledge must.
In case in system side- dialors
Responsible for management of the outbound customer contact centre team for Liabilities, Cards and Asset Businesses.
Partnering & collaborating with sponsoring Business Verticals for new mandates
Meeting Bugdeted Productivity and Cost to Income ratios as per Service level agreements with Prinicpals.
Meeting benchmark Quality and Service levels at a Unit level.
Ensure strict adherence to the internal control & monitoringprocesses for ensuring timeliness, quality and standards as per the bank requirements.
Essential functional skills:
Telesales experience in Banking industry -5 yrs+
Experience in managing large teams (100+ FTEs)
Knowledge of customer lifecycle management
Working in automated dialer environments like Verint/ Cisco.
Broad product and industry awareness
Direct Sales experience in liability / asset / TPP sales through different channels.
Interested candidates can share their updated CV's on firstname.lastname@example.org or may ring on 9039012330
|Salary:|| 15,00,000 - 25,00,000 P.A |
|Industry:|| Banking / Financial Services / Broking|
|Functional area:|| Sales , Retail , Business Develop|
|Role:||Head/VP/GM/National Manager -Sales|
|Role category:||Senior Management|
|Key skills:|| Direct Sales Telesales Liabilities TPP Contact Center Outbound Contact Center Inbound Contact Center |
|Any graudate:||Any Graduate - Any Specialization, Graduation Not Required|
|Post graduate:||Any Postgraduate - Any Specialization, Post Graduation Not Required|
|Doctrate:||Any Doctorate - Any Specialization, Doctorate Not Required|
| Please refer to the Job description above |
Leading with Banking Industry