If you are passionate about working with language and find grammar concepts and punctuation to be challenging enough to effectively channelize your energy, and work towards perfecting any language discrepancies that come your way, then we an opportunity for you.
We offer you a platform that boasts an excellent brand name, top-notch visibility in the academic publishing industry, and an opportunity to learn as you work and grow with us professionally.
Come, be part of an organization that believes in constant employee engagement, professional growth, and superlative appreciation for the deserving candidates.
We are currently hiring.
The role of the Quality Analyst is as follows:
Check, track, improve, and manage the quality of freelance editors.
Work in collaboration with Project Management (PM) and Client Servicing (CS) teams to understand and efficiently handle client consultations and requirements, as well as FL queries and concerns
Work in collaboration with the Quality and Training team to arrive at next steps for freelance editors based on client concerns
Work in collaboration with the Freelance Recruitment team to hire high-quality freelancers for different services and projects
Work in collaboration with the Editing teams for special projects and trial assignments
Work in collaboration with the Translation team to access and monitor translator quality and induction
Establish editing-related grammar and style conventions for FLs
Work on several developmental activities and projects for internal and external clients
Provide valuable inputs for freelance induction and utilization
Gauging, monitoring, auditing, and improving freelancer quality
Assessing information mismatch between us and the client
Providing freelancer and inhouse allocation inputs
Engaging in communication with freelancers
Process optimization inputs
Freelancer recruitment inputs
Translation consultations (document/translator quality, SA, profiles, new clients/processes)
New service consultations
Special assignment management
Trial assignment management
Work Experience and Skill Requirements
Minimum 1 years or experience in editing/copyediting and conducting quality checks
Superior language communication skills and the ability to explain language concepts to the editing team
Ability to multitask and demonstrate urgency and drive
Excellent time management skills and the ability to work in a deadline-driven environment are essential
Proficiency in MS Office