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Openings for Team Leader - Customer Service
Full time
Hyderabad / Secunderabad
Not Disclosed by Recruiter
JOB DESCRIPTION:
Team Lead should have:
Excellent communication skills
People management
Be flexible and able to adapt
quickly to new and changing
platforms
be able to work independently as
well as lead a team

Skills required:

People Management
Excellent Communication Skills - Verbal & Oral
MS Office
Eye for details

Flexibility in Functional / Industry experience of candidate:

Team handling experience is must
Work experience in International Call Centre (Inbound/Out Bound)
Voice Process or Email/Chat Process


Job Responsibilities:

Manage and deliver teams performance as per SLA
To monitor Process Compliance and implementations
Drive C-Sat, review team performance on a regular basis
Call monitoring & Providing feedback
Performance Management
Should be okay with 24/7 Shifts Rotational Offs
Attend process queries, manage Escalation calls and Manage the floor
Control Shrinkage
Handleescalationcalls
Documentation

Competency Profile required:
Focus on Individual team member performance
Analytical approach
Focus on Quality improvement (Voice/Non Voice)
MIS reports

Target Industries:
BPO/MNC/KPO


KEY INFORMATION:
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional area: ITES , BPO , KPO , LPO ,
Role:Associate/Senior Associate -(NonTechnical)
Role category:Voice
Key skills: BPO KPO Call Center Voice Process Non Voice Inbound Customer Service Calling Shrinkage Team Leading
DESIRED CANDIDATE:
Any graudate:Any Graduate - Any Specialization, Graduation Not Required
Post graduate:Any Postgraduate - Any Specialization, Post Graduation Not Required
Doctrate:Any Doctorate - Any Specialization, Doctorate Not Required
Please refer to the Job description above
RECRUITER DESCRIPTION:
Ducere Technologies
https://www.lechal.com

We respect the need for confidentially on all information provided to us by interested individuals and assure that we will not discuss this information with anyone, without prior consent.

Interested individuals may send their resume to hiring@duceretech.com

For information on Ducere and its products, please visit our website:

www.lechal.com | www.duceretech.com
Ducere Technologies
https://www.lechal.com

We respect the need for confidentially on all information provided to us by interested individuals and assure that we will not discuss this information with anyone, without prior consent.

Interested individuals may send their resume to hiring@d...